Graduate Legal Advisor

Graduate Legal Advisor Based in Manchester City Centre Paying £27,000 - £29,000 DOE 5 days on site* * Please note this role requires shift work. You will have a set shift pattern with 5 consecutive working days, work 7.5 hours per day, and these hours could start any time from 7am, and finish at 9pm. The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK, Ireland, Australia and New Zealand. The Role As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: Provide timely legal and financial information to clients adhering to set SLAs and KPIs Manage incoming calls efficiently, either resolving cases independently or distributing them among team members Conduct research and engage in self-learning to enhance expertise in relevant areas Handle diverse client issues with empathy, especially those in distress Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law Uphold a standard of excellent customer service in all interactions What You Bring to the Team: Proficiency in various legal and financial matters An undergraduate degree in law with a minimum award of 2:1 Capacity to prioritise tasks and work independently or collaboratively within a team Strong verbal and written communication skills Dedication to providing exceptional customer service and assisting individuals Open-minded, enthusiastic, and non-judgmental approach 52529CH INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.