Graduate IT Support Analyst

Graduate IT Support Analyst | Hybrid | £25,500 About the Role We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork. Responsibilities Manage and resolve IT support tickets within SLAs Troubleshoot hardware/software issues for hundreds of users across multiple sites Support enterprise endpoint setup, upgrades, and rollouts Escalate complex issues to senior engineers Maintain accurate IT records and documentation Collaborate and contribute to a team-focused culture Technologies & Skills Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint) Intune, Azure, DNS, DHCP Enterprise endpoint support/setup Strong problem-solving and communication skills Previous IT support/helpdesk experience preferred Positive, team-oriented attitude Benefits £24,500 salary Hybrid working (3 days onsite / 2 remote) Funded training & certifications Mentoring from senior engineers Friendly, social, and collaborative team culture Regular team events and social activities Clear career progression 25 days leave + bank holidays Graduate IT Support Analyst | Hybrid | £25,500 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.